Jury awards ex-dispatcher $300,000

By Tim Schmidt Record Managing Editor
Posted 4/2/16

An attorney for a former 911 dispatcher said more should have been done to stop a Warren County sheriff’s deputy from harassing his client while at work. Warren County Emergency Services, the …

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Jury awards ex-dispatcher $300,000

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An attorney for a former 911 dispatcher said more should have been done to stop a Warren County sheriff’s deputy from harassing his client while at work.Warren County Emergency Services, the county’s 911 dispatching agency, was ordered to pay $300,000 to Crystal Holifield, its ex-employee, at the conclusion of a three-day jury trial Jan. 13.Montgomery County jurors ruled in favor of Holifield, who had accused the deputy of a number of non-physical acts of harassment while both were inside the dispatching facility in 2011. A change of venue was granted in the case. St. Charles County Judge Rick Zerr presided over the trial.Holifield said the deputy, Sgt. Scott Taylor, called her names, rubbed cupcake frosting on her face, painted her with a highlighter and pointed his taser at her breasts and head. He also held his taser to her leg, pulled it away and then conducted a spark test of the device.Holifield’s attorney, W. Bevis Schock, said the harassment occurred in the presence of other 911 employees, including his client’s supervisor. He believes the employees should have followed the policies and procedures outlined in the agency’s employee handbook.“They should have reported it and they did not,” Schock told The Record.He added: “This was extremely bad conduct. Nobody is trying to eliminate banter from human life, but this conduct was over the line.”In the lawsuit, Holifield claimed she did not take advantage of any preventative or corrective action because she feared it would lead to retaliation for her husband, James Holifield, who also was employed as a sheriff’s deputy. Taylor was James Holifield’s supervisor, the suit claims.Amy Ellard, administer for the 911 agency, said the case was an “eye-opener for changes that needed to be made” within the agency. She told The Record that the actions between Holifield and Taylor were perceived to be horseplay between the two.Employees now undergo more training to review how employees should conduct themselves.Ellard said she is reviewing how other 911 agencies deal with officers visiting their facilities. Local police officers had been barred from entering the dispatch room while the lawsuit was pending, but have since been allowed back in, with the exception of Taylor.“I don’t feel we did anything wrong, but don’t think we had ears perked up enough,” Ellard said. “The shift lead saw it as playful banter. She didn’t think anyone was offended by it.”It was disclosed in court documents that Holifield was having an affair with another police officer from a neighboring law enforcement agency at the time of the alleged harassment. 911 officials also were accused of pushing Holifield to file the suit because Taylor had stated he was going to run for a spot on the Warren County Emergency Services Board of Directors.Warren County Emergency Services was the only defendant remaining in the lawsuit. Multiple county agencies and officials, including the county commissioners and Sheriff Kevin Harrison, were initially named as defendants when the lawsuit was filed July 2013, but were later dismissed.Taylor was dropped from the suit Jan. 6, five days prior to the start of the trial. Schock described the move as a strategic decision heading into the trial.“We wanted the entire focus to be on (Holifield’s) employer,” he said. “Most of this conduct happened in the presence of employees who did nothing.”Holifield is no longer employed at the 911 agency. She left for another job in May 2013.Taylor remains employed as a shift supervisor with the sheriff’s department. Harrison said Taylor was suspended immediately after learning of his deputy’s conduct and all department staff were retrained on appropriate behavior at work.Awarded


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